Terms & Conditions
1. General Information
These Terms & Conditions apply to all offers, orders, and purchases made on Kuksa-Bassoonreeds. By placing an order, you agree to these terms.
Our company details:
Kuksa-Bassoonreeds
Caputsteenstraat 14, 2800 Mechelen, Belgium
Email: info@kuksa-bassoonreeds.com
VAT: BE0500845939
2. Products and Offers
All product descriptions, photos, and prices are presented as accurately as possible.
However, slight variations in color or material may occur due to natural differences in cane and handmade production.
We reserve the right to modify or update our product range and pricing at any time.
3. Orders and Payments
Orders are accepted through our secure online store.
Payment methods include major credit/debit cards, PayPal, and other options displayed at checkout.
All prices exclude VAT (where applicable).
An order is confirmed once payment has been received.
4. Shipping and Delivery
We ship worldwide.
Orders are usually processed within 3–5 business days after payment confirmation.
Delivery times vary depending on the destination and postal service.
Kuksa-Bassoonreeds is not responsible for delays caused by customs, weather, or postal issues beyond our control.
5. Returns and Right of Withdrawal
You have the right to cancel your order within 14 days of receiving the product, provided it has not been used or damaged.
To request a return, contact us at info@kuksa-bassoonreeds.com with your order number.
Returned items must be shipped in their original packaging at your own cost unless the product was defective or sent in error.
Refunds will be processed within 14 days after we receive the returned product.
6. Warranty and Quality
All reeds and accessories are handmade with care and thoroughly inspected before shipping.
If you receive a defective or damaged item, please contact us within 7 days of delivery.
We will offer a replacement or refund after evaluating the issue.
7. Privacy and Data Protection
We respect your privacy and handle your personal data according to our Privacy Policy.
Your information is used only to process your order and improve our service.
8. Complaints and Disputes
If you have a complaint, please contact us first — we will do our best to resolve it quickly and fairly.
In case of unresolved disputes, European customers may use the Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/
9. Governing Law
All agreements and disputes are governed by Belgian law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
10. Contact
For questions about our Terms & Conditions, please contact: