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Help and FAQ

Frequently Asked Questions

What is the difference between Rieger 1A and Tünemann reeds?
Our Rieger 1A reeds offer a stable, bright sound with precise response, while Tünemann reeds are known for their warm tone, flexibility, and smooth airflow.
Which strength (soft, medium, hard) should I choose?
Soft – easier to play, ideal for students or lighter blowing.
Medium – balanced response, suitable for most players.
Hard – more resistance, preferred by professionals who want maximum control.
Are the reeds ready to play or do I need to adjust them?
All reeds are tested and ready to play, but since every instrument and player is unique, you may wish to make small adjustments to match your personal style.
How long does shipping take?
We usually ship within 3–5 working days after payment. Delivery time depends on your location — within the EU it typically takes 5-7 days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number by email.
Which payment methods do you accept?
We accept iDEAL, credit card, PayPal, and bank transfer.
Are the payments secure?
Yes, all payments are processed through secure, encrypted connections. Your data is never shared with third parties.
Can I return or exchange reeds?
For hygienic reasons, used reeds cannot be returned or exchanged. If you receive a damaged or incorrect product, please contact us within 7 days and we’ll find a solution.
Are the reeds suitable for both students and professionals?
Yes — our reeds are made and tested by a professional bassoonist and are suitable for all levels, from students to orchestra players.